Processing Time
All orders are processed within 5-10 business days. Orders are not processed or shipped on weekends or public holidays. Should there be any delay in processing your order, we will notify you via email.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track your order using the link provided. Please allow up to 24 hours for tracking details to become active.
Delivery Issues
If your order is lost or arrives damaged, please contact us immediately at hello@taylormadedesigns.co.uk. We will work with our delivery partners to resolve the issue and ensure your order is delivered as soon as possible.
Incorrect Shipping Information
Please ensure your shipping information is accurate when placing your order. We are not responsible for undelivered items due to incorrect shipping details. If an order is returned to us due to an incorrect address, the customer may be responsible for any additional shipping fees.
Delivery Delays
While we aim to meet estimated delivery times, unforeseen circumstances (such as severe weather or courier delays) may occasionally affect your delivery. We are not liable for delays caused by third-party couriers, but we will do our best to assist you with any issues.
Contact Information
For any questions or issues regarding your delivery, please reach out to us at hello@taylormadedesigns.co.uk.